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Privacy Policy

1. Who we are

Solyn Villa, Wilderness.

Solyn Villa is responsible for processing personal data as described in this privacy statement. 

2. What personal data we collect

When guests make a booking, contact us, or browse our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Home address

  • Nationality (if required for local regulations)

  • Payment details (processed via secure third-party provider)

  • Booking details (dates, number of guests, preferences)

  • IP address and browser information

  • Communication history

3. Why we collect this data

We collect personal data to:

  • Process and manage bookings

  • Communicate regarding reservations

  • Provide guest services

  • Comply with South African legal requirements

  • Prevent fraud

  • Improve our website and services

Legal basis under GDPR:

  • Contractual necessity (to fulfill your booking)

  • Legal obligation

  • Legitimate interest

  • Consent (for marketing)

4. Payment processing

Payments are processed via secure third-party providers (e.g. Stripe, Wix Payments, etc.). Solyn Villa does not store full credit card details.

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You should list your actual provider here.

5. Data retention

We retain personal data only as long as necessary:

  • Booking records: up to 7 years (financial/legal requirement)

  • Marketing data: until consent is withdrawn

6. Sharing of data

We do not sell personal data.

Data may be shared with:

  • Payment processors

  • Accounting providers

  • Property management software

  • Legal authorities if required

7. Guest rights under GDPR

Guests have the right to:

  • Access their data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Data portability

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

Requests can be sent to: reservations@solynvilla.com

8. Cookies

Solynvilla.com uses cookies to improve user experience and analyze website traffic.

Guests can adjust cookie settings via their browser.

(If you use tracking like Meta Pixel or Google Analytics, you MUST mention them specifically.)

9. Security

We implement appropriate technical and organizational measures to protect personal data.

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